Providing institues with special catering services

The catering service is a specialized field requiring an integrated approach, as it shapes a distinctive customer experience. Al Manama Distinguished Establishment, with over 40 years of experience in the corporate sector, contributes to providing institutions with exceptional catering services. We work to enhance the customer experience and raise service standards beyond expectations. Catering services extend to various corporations, including tourist restaurants, hotels, cruise ships, travel agencies, and hospitals. Therefore, we help your organization reach high levels of customer satisfaction by innovating and providing unparalleled services.

Competition Between Restaurants and Hotels to Provide Outstanding Food Services

Currently, there is a wide variety of restaurants and hotels in the Kingdom of Saudi Arabia and the Arab Gulf countries. These establishments range from fast-food restaurants to open-buffet and table-service restaurants, as well as those offering home delivery.

The tourism and hotel sector places great emphasis on high-quality standards for organization, catering, and food preparation. Thus, Al Manama Distinguished Establishment is honored to provide top-tier methods of service and food quality at competitive prices, coupled with a superior customer service experience. Hotel guests typically look for comprehensive offerings, including accommodation, entertainment, and distinguished cuisine.

Specifications for Providing Institutions With Special Catering Services

At Al Manama Distinguished Establishment, we follow key standards in catering, always striving to exceed customer expectations and encourage them to return. These standards include:

1. Welcoming the Client

Greeting customers creates the first impression and draws them in.

2. A Genuine, Friendly Smile

A warm smile fosters acceptance and is crucial when offering distinguished services. We train our workers to maintain a natural, welcoming smile.

3. Professional, Polished Appearance

Our workers adapt to the uniform standards of the institution, whether it is a hospital, international school, cruise ship, or restaurant.

4. Personal Hygiene for All Staff

We aim to leave a lasting impression on customers, so maintaining hygiene is one of the most important standards for restaurants, hospitals, or any catering-related venue.

5. Cleanliness of Dining Utensils, Tables, and Chairs

Ensuring cleanliness is essential for trust and customer comfort, whether at restaurants or hospitals.

6. Informing the Client of Current Offers

Some restaurants showcase a special meal daily, and customers should be made aware of offers or receive a brief introduction to the menu.

7. Prompt Response to Customer Needs

We strive for top-level customer satisfaction, which involves training our workforce to be professional and detail-oriented.

8. Accuracy and High Quality

Al Manama Distinguished Establishment recruits foreign workers from the best and most skilled chefs, ensuring food standards meet the highest quality requirements.

9. Effective Customer Communication

We choose workers proficient in communicating with customers in a polite, appropriate manner, as they represent the institution during any interactions.

10. Catering Service for Patients in Hospitals

Hospitals adhere to specific guidelines to maintain patient health, thus special nutritious meals must be prepared. Our team receives training to handle patient needs effectively.

Employment Skills for Providing Special Catering Services in Institutions

The service quality an organization offers depends on the skills and experience of its workers, as well as selecting suitable personnel for each role. These essential skills include:

1. Communication and customer interaction

2. Body language and persuasion

3. Personal hygiene

4. Teamwork and collaboration with each department

5. Commitment to etiquette, principles, and ethics of Arab society

6. Quick response to customer requests

7. Pleasant demeanor and friendly smile

8. Compliance with the institution’s rules and regulations (hospitals, restaurants, schools, cruise ships, casinos, etc.)

9. Proficiency in cooking beyond customers’ expectations

10. Mastery in preparing local and traditional dishes

11. English language skills for better customer understanding

12. Adopting international

    ISO standards

    for quality and service

13. Adherence to public health and safety rules

14. Problem-solving and conflict resolution

15. Honesty in all dealings

Distinguished Catering Services with Al Manama Distinguished Establishment

Al Manama Distinguished Establishment offers more than menu preparation, skilled chefs, and quality customer service. Our catering services also include:

Preparing the Right Environment

We aim to provide an inviting atmosphere for customers to enjoy a unique experience. Studies underscore how ambiance significantly influences satisfaction. Hence, we organize the necessary setting for dining—decorations, table arrangements, appropriate lighting, and, if needed, entertainment.

Specialized Training Program for Workers

We create comprehensive training programs for staff to abide by the codes and standards of various tourism, hotel, and healthcare establishments. Each type of institution (schools, hospitals, hotels, etc.) may have specific requirements, so we train workers on modern equipment and cooking techniques. They also learn to draft menus that appeal to customers.

In the hotel and hospitality sector, training is vital to gaining top-tier tourism and hospitality skills. By developing organizational and management abilities, our workers can handle customer reservations effectively. We ensure they learn to prepare important reports, organize events, and deliver services in multiple fields.

Affordable Prices

All our services come at competitive prices while maintaining integrated, high-quality performance across every function.

Recruitment of Nationalities Experienced in Catering Services

1. We select professional workers from the best nationalities with demonstrable experience in catering, emphasizing excellent customer service skills.
2. We aim to find the most skilled and experienced chefs from diverse countries, especially in restaurants and the hospitality industry, to enhance the overall customer experience through extensive training.
3. These nationalities often include Filipino, Indonesian, Bangladeshi, and Indian, among others.
4. Such workers adapt quickly to the local environment in the Gulf and, specifically, Saudi Arabia.
5. They readily comply with workplace rules and are fully licensed under the regulations of the Saudi Ministry of Labor, offering swift proficiency in the sector’s requirements.

Al Manama Distinguished Establishment stands at the forefront of providing and equipping institutions with special catering services. We take pride in serving a broad client base, including tourism and educational establishments like Movenpick Hotel, Rotana Hotel, Al Manarat International Schools, Pure Food International Company in Jeddah, and Dr. Sulaiman Al Habib Hospital Group in Riyadh, among others.

If you are seeking more information about Al Manama Distinguished Establishment, feel free to contact us. We look forward to partnering with your institution to deliver high-quality catering services that elevate your performance and satisfaction levels.